Contracting Activity: Department of Defense Army Corps of Engineers, Portland District
Duration: 5 years 1995-2000
Description of the Effort: NSI provided Wide Area Network (WAN) and telecommunication support to the Department of Defense, Army Corps of Engineers, Western Processing Center (WPC). NSI provided network monitoring and management support for the Corps-wide data network. NSI operated this network control facility. Monitored the Corps-wide communications network using various network management tools. Used knowledge of Wide area networking, observed network health and take proactive actions to identify network faults and effect repair. Diagnosed problems associated with wide area network devices using knowledge of telephone networks, digital circuits, routing protocols, large-scale computer sales. Used skills in troubleshooting, determined how to correct the problem or forward the problem to a maintenance contractor as appropriate. Configured and managed network management software systems as it relates to day-to-day troubleshooting. This includes adding circuits, devices, notes, protocol parameters and other advanced configuration information. Interfaced with the Corps-wide customer base to field questions and resolve local problems. This requires a detailed knowledge of Internet tools. WAN configuration and design issues, configuration and design issues for large LANs (>500 nodes per site). It also requires an understanding of remote circuits and access methods, PC TCP/IP configurations and UNIX configurations. Assistance will also involve coordinating resolution of problems with users, CEAP customer services, systems administrators, hardware and software vendors, long-haul circuit vendors and coordinating repairs.
Performed communications reconfigurations and installation of systems. Installations shall include hardware, software, and cable installation. At least one shift needs to be covered with task performer(s) that can achieve those installations that may require physical exertion, stopping and crawling in order to install equipment cables. During those times at the network support center that the network is not consuming the task performer's time, the task performer shall be required to perform various tasks related to the network control center. Provide training to operators and hot-line staff covering basic network troubleshooting procedures. Track on-going problems using resolution-tracking system. Access system to ensure tickets are being handled and feedback is being given to customer base. Write SOP's relating to network troubleshooting that will be provided to other network support staff or to customer base for their use in troubleshooting. Provide input to newsletters and other documents that are distributed to Corps-wide customer base.
Assist in the design and development of systems to distribute information to the customer base including configuring changes, helpful hints, statistics, network up-time records and future enhancements to the network. Access various network components to ensure proper configuration parameters and proper traffic levels. Document any information necessary to track future problems. Ensure configuration database contents are correct. Prepare and update network drawings. Assist in the augmentation of the network to include upgrades, migration to new systems and enhancement of network management systems. Knowledge and Skills: Responsible for the routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). Monitors and controls the performance and status of the network resources. Utilizes software and hardware tools, identifies and diagnoses problems and factors affecting network performance.